![]() If available, one we suggest is Microsoft Edge. If you are attempting to log into the Square Enix Online Store or MEMBERS account and the page keeps refreshing or it logs you in for one moment and then signs you out, please log in again using a different Internet Browser. Once again, this may be the same or different from the Square Enix ID. Once logged in successfully, you will reach the Square Enix Online Store main page, and the Person icon on the top right will be replaced with your Nickname. If the site does not let you retrieve your purchases or an error appears, we suggest contacting the Square Enix Support Center, or selecting No to continue. If the website asks if you want to retrieve past purchases you may select “Yes” if you had an old Square Enix Online Store account. If it helps you visualize the difference between the sites, you can use a different nickname but it is not required.) (For Nickname/Username, it can be anything you like, though some nicknames could be already in use. This is creating a MEMBERS profile that will link the Square Enix Account with the Square Enix Online Store account. If the site asks you to fill in information, please do so and save your changes. Log in using the information you would normally use to log in to play Final Fantasy XIV or into the Mog Station to manage the account. To log in with a Square Enix Account, click on the gray bar under the "Continue With" section. ![]() Alternatively, you can attempt to log in using a Square Enix Account (Final Fantasy XI or Final Fantasy XIV), Facebook, or Steam. If you are having difficulties logging in with your MEMBERS credentials, please attempt to reset your password using the "Can't access your account?" link at the bottom of the page. Before beginning the Home World transfer process, you must first log out of and exit the game client. If you have MEMBERS credentials, please enter them here to log in. After reading the guidelines below, please proceed to the FINAL FANTASY XIV: Mog Station to use the Home World Transfer Service. You will be greeted with the below to choose your preferred method of logging in. From here, click on the Person icon on the top right of the page, then click Log In. Visit to reach the Square Enix Online Store. You can use your MEMBERS credentials, Square Enix Account (Mog Station) credentials, Facebook, or Steam to log in. You can, however, purchase Gift codes to provide to friends or family members.There are different ways you can log into the Square Enix Online Store. ■ Can I trade items purchased on the Mog Station?Ĭurrently, there is no way to trade items purchased on the Mog Station. If you have not received an item and can confirm it was purchased in this purchase history list, please contact the GMs regarding the issue to have it resolved. You can view your purchase history for Optional Items through the Payment History button at the top of the Mog Station. Please be careful of this as incorrect purchases cannot be cancelled or refunded. Please be mindful of the items that are only sent to a single character, and make sure that character has not already received that item before, as unique items can still be purchased multiple times from the Optional Item Shop. Other items that are purchased on the Mog Station are service account-wide, where every character on that service account (not Square Enix Account) will receive the item. Some items, such as a Phial of Fantasia, are single use items that disappear once used. ■ Certain items can only be used once or sent to only a single character Each item will be delivered separately, so you will need adequate space equal to the quantity of items you purchased. If you do not receive your item, please delete any unnecessary letters to free up mail space, click the resend button, and check again after 10 minutes. Items purchased from the Optional Item Shop will be delivered to you in-game via Mog Mail. ■ Purchased items will be delivered via moogle letter Game Time Cards may be purchased at a variety of retailers to add 60 days of subscription time for Final Fantasy XIV accounts. An incorrect purchase cannot be cancelled or refunded. Please be sure to review the service account and/or character you have selected in the “Review Payment Information” page that appears just before you complete your purchase. ■ Please be sure to select the correct service account and/or character If you wish to make a purchase in the Optional Item Shop, here are some common issues and questions to keep in mind:
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